Help center
How can we help?
Guides, answers, and a real team behind them. Paid plans get priority support from the dashboard.
Browse by topic
Getting started
Explore the playground, create an account, and mount your first file manager.
Open →Integration guides
React, Vue, Angular, plain HTML, and the reference Node.js proxy.
Open →API keys & licensing
Create, rotate, and revoke keys. What a website license covers.
Open →Billing & plans
BYO vs Managed pricing, usage billing, invoices, taxes, and refunds.
Open →Storage providers
Connect S3, R2, Spaces, or your own HTTP backend - or use Managed storage.
Open →Account & security
Team seats, sign-in, data ownership, and how we protect your information.
Open →Troubleshooting
Common issues and fixes
The manager shows “A File Storage API key is required”
Pass
apiKey to FileStorageSDK.mount(). Keys are created under Dashboard → API keys once a paid plan is active.It says my key is not on an active paid plan
The subscription linked to the key has expired, been cancelled, or is still on Playground. Renew or upgrade in the dashboard, then reload the page.
Uploads fail with a CORS error
Your proxy or storage bucket must allow your site origin, the
POST method, and the Content-Type and Authorization headers. See the CORS checklist.Thumbnails are broken but files list correctly
Set
publicObjectBaseUrl (or DEMO_S3_PUBLIC_BASE_URL locally) to the public HTTPS origin of your bucket or CDN.Large folders load slowly
Implement the optional
POST /listByType endpoint so the UI can paginate on the server instead of walking folders.Popular
Billing questions
What is the difference between BYO storage and Managed?
Bring your own storage: you keep Amazon S3 or any S3-compatible store and pay a flat per-website license (Starter $9/mo, Pro $14/mo). Managed: we host the storage on our AWS account; you pay a base fee from $29/mo plus metered storage, egress, and API operations above the included pool.
How does usage billing work on Managed plans?
Each Managed plan includes a monthly pool of storage, egress, and API operations. Anything above the pool is billed at the published per-unit rates at the end of the billing cycle. You can see current usage in your dashboard at any time.
Can I cancel anytime?
Yes. Cancel from your dashboard and your plan stays active until the end of the period you already paid for. After that, production API keys stop validating and premium features are turned off.
Do you offer refunds?
First-time purchases of a monthly or yearly license can be refunded within 14 days. Metered Managed usage and Enterprise contracts are not refundable. See the Refund policy for details.
Are taxes included?
Prices are shown before tax. VAT, GST, or sales tax may apply based on your country, and the exact amount is shown at checkout before you pay.
Contact
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